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Summary /Objective

The Store Manager is responsible for the overall management of the store, management team, staff, merchandise, and customer service. This role is also responsible for recruiting, developing, and training a staff of elevated managers and sales professionals to achieve stretch sales objectives, deliver excellent customer service, and maintain exceptionally high operational and merchandise standards. The Store Manager will train the Assistant Store Manager and wider team to be fully accountable for the smooth operation and achievement of results within the store. The Store Manager will be a true brand ambassador and support other stores across the USA where necessary.

We are hiring Store Managers for Roosevelt Field Mall in Garden City, NY, and South Coast Plaza in Costa Mesa, CA. 

Position Responsibilities and Accountabilities:

Sales 

• Meet and exceed sales goals/plans
• Demonstrate sales leadership for staff by playing an active role on the selling floor
• Analyze available sales reports and data to determine the needs of the business and set the overall business strategy for the store
• Set individual sales goals for the team that are reflective of the business needs
• Continuously motivate and drive staff to meet assigned sales and productivity goals
• Collaborate with the Management team and Marketing to identify marketing opportunities to support sales

Customer Service 

• Demonstrate an in-depth knowledge of the merchandise; ensure selling staff are fluent in all aspects of product knowledge
• Ensure all members of staff provide a brand-appropriate customer experience
• Resolve all customer problems and complaints quickly and effectively
• Train management on how to handle various customer service issues i.e. dissatisfied customers, returns, and defective merchandise
• Support special events such as sale and center events and marketing activations
• Empower associates to make decisions in the customer’s best interest that also support the Company’s mission

Operations 

• Ensure facility maintenance, exceptional presentation, and organization
• Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
• Ensure deliveries are properly processed promptly while monitoring the movement of all inventory
• Ensure staff is trained in all areas of appropriate register usage and maintenance including cash control, bank deposits, safe funds, and petty cash
• Control store expenses and maintain budgets, continually striving to reduce costs
• Serve as a key holder of the store, responsible for opening / closing the store and registers
• Maintain good communication with members of the corporate office, and other stores

Merchandising / Visual 

• Maintain visual merchandising standards that align with the company directive
• Partner with logistics, product teams, and supervisors to ensure an appropriate assortment for the store
• Ensure the selling floor is neat, clean, and organized and reflects the correct visual image at all times
• Identify and communicate product concerns promptly
• Communicate inventory needs to support the business goal

People Development

• Recruit, train, and develop the management team and staff ensuring all positions are filled promptly with qualified talent
• Continually evaluate the performance of each member of the team to provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with corporate HR when necessary
• Ensure image and grooming standards are reflective of the brand and adhered to at all times

Qualifications and Competencies:

• Able to drive business and ensure the store goals are met
• Strong business acumen and skill-set
• Strong communication and interpersonal skills
• Able to work as a charismatic leader, to drive and motivate people, and willing to develop talent
• Excellent personal organizational skills with attention to detail and accuracy
• Able to work under pressure and thrive in a fast-paced, challenging environment
• Able to work on different tasks easily – Multi-tasking

Education and Experience: 

• Minimum 8 years retail experience with 3-5 years management, high volume a plus

CLICK HERE TO APPLY- CALIFORNIA

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Summary /Objective

Assist Store Manager in the management and daily operation of the store, including sales, customer service, operations, administration, communication, marketing, and merchandising. Ability to assume the responsibilities of the Store Manager in their absence.

The Assistant Store Manager will help lead the training and development of the store team to be fully accountable for the smooth operation and achievement of results within the store. The ASM will serve as an ambassador for the brand. 

This position is located at the Roosevelt Field Mall.

Position Responsibilities and Accountabilities:

Sales 

• Meet and exceed personal and store sales goals/plans
• Assist in the tracking, monitoring, and communication of business results
• Ensure an elevated level of sales and service is practiced by all associates
• Support SM to set individual sales goals for the team, ensuring goals reflect store business goals
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Ensure all sales-related policies and procedures are maintained
• Demonstrate an in-depth knowledge of the merchandise; ensure selling staff are fluent in all aspects of product knowledge
• Function as sales and service leader by being present and on the sales floor
• Work alongside SM and corporate support team to identify and execute marketing opportunities to support sales

Customer Service 

• Ensure all associates provide a brand-appropriate, high-level customer experience
• Resolve all customer problems and complaints quickly and effectively
• Assist Sales Associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
• Build and maintain relationships with customers to drive repeat business

Operations 

• Help lead the timely delivery and merchandising of goods delivered from D.C. 
• Collaborate with the store manager in areas of risk management, physical security, store cash controls, and inventory management
• Support in the scheduling of all associates to maintain adequate floor coverage while maintaining payroll budgets
• Serve as a key holder of the store, responsible for opening / closing the store and registers
• Ensure staff is trained in all areas of appropriate register usage and maintenance

Merchandising / Visual 

• Maintain visual merchandising standards in a brand-appropriate manner
• Ensure the selling floor is neat, clean, and organized and reflects the correct visual image at all times
• Identify and communicate product concerns promptly
• Communicate inventory needs to support the business goal

Human Resources

• Assist in the recruiting, training, and development of staff 
• Assist in ensuring the integrity of payroll and the payroll process
• Continually evaluate the performance of each member of the team to provide constant feedback to ensure results
• Support and provide follow-up for all training programs, seminars, etc.
• Help resolve all human resources issues in a timely and effective manner, working with the management team in the store to partner with HR when necessary
• Ensure image and grooming standards are reflective of the brand image and adhered to at all times

Qualifications and Competencies:

• Able to self-motive and work towards an individual and group goal 
• Strong communication and interpersonal skills
• Able to work as a charismatic leader, to drive and motivate people, and willing to develop talent
• Excellent personal organizational skills with attention to detail and accuracy
• Able to work under pressure and thrive in a fast-paced, challenging environment
• Able to work on different tasks easily – Multi-tasking

Education and Experience: 

• Minimum 5 years retail experience with 2 years in management, high volume a plus
   

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Summary /Objective

Achieve sales goals and develop client and community relationships by providing a consistently high level of customer service. In this role, you will be accountable for achieving sales targets while complying with all company policies, procedures, and directives.

This position is located in Roosevelt Field Mall.

Position Responsibilities and Accountabilities:

Sales

• Meet and exceed personal and store sales goals/plans
• Utilize the elevated levels of sales and service to maximize sales performance
• Demonstrate an in-depth knowledge of the merchandise
• Serve as a brand ambassador with a clear understanding of the brand vision
• Aftercare post-sale, ensuring lasting customer satisfaction and driving repeat business
• Comply with all sales-related policies and procedures
• Maintain an interest in the athletic apparel industry and market trends

Customer Service

• Provide a high level of customer service in accordance with the TYR brand
• Maintain repeat clientele, establishing connections and repeat customers
• Consistently and appropriately communicate to customers upcoming launches, new products, and relevant events
• Resolve all client problems and complaints quickly and effectively, ensuring customer satisfaction

Operations

• Keep selling floor and merchandise neat, organized, and stocked
• Execute timely processing and merchandising of goods delivered from D.C.
• Assist in all areas of stock, shipping, receiving protocol/policies, and all shipping/ receiving related paperwork.
• Participate in inventories
• Comply with all Point-of-Sale policies and procedures
• Properly execute all relevant register functions
• Adhere to work schedule, inclusive of time and attendance
• Participate in all relevant training and development seminars, programs, and meetings as directed by store management
  If necessary, function as a key holder of the store, responsible for opening/closing the store and registers

Merchandising / Visual

• Maintain visual merchandising standards in a brand-appropriate manner
• Support to ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Communicate inventory needs to the manager to support the business goal

Qualifications and Competencies:

• Able to self-motive and work towards an individual and group goal
• Strong communication and interpersonal skills
• Openness to work cross-functionally and as a team towards a common goal
• Able to work under pressure and thrive in a fast-paced environment
• Able to work on different tasks easily – Multi-tasking

Education and Experience:

• Minimum 2 years of selling experience in a fast-paced retail environment

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